A post failed to publish

Symptom#

A post shows Failed in Scheduling, or the dashboard's Quick Actions show a red Failed Posts card ("Review and reschedule"). Nothing was published on the platform.

Why it happens#

The platform refused the post. Kredia already tried again automatically a few times before marking it Failed, so the cause usually needs a fix on your side. The most common causes, in order:

1. The connection expired. The client's access was revoked or ran out (for example after a password change). The error mentions a token, access or reconnecting.
2. The media link isn't public. A pasted link isn't a direct, public file link. The error says the media URL "is not publicly accessible" or "must serve an image or video".
3. The platform doesn't accept that media. For example, a YouTube video that isn't vertical or is longer than 3 minutes, an image sent to TikTok, a video sent to Pinterest, or a Reel without a video.
4. The platform hasn't approved Kredia's app yet. Pinterest may answer that the app "needs Standard access".
5. The post needed approval. Post now was refused because the approvals were missing.

How to fix#

1. Open Scheduling (the dashboard's Failed Posts card takes you there), click Filters and set Status to Failed.
2. Find the post in the Day view and read the error shown in red on it. You can also open the post's details (eye icon) and check History.
3. Fix the cause:
   • Expired connection: reconnect the account. See Account shows "Expired, reconnect".
   • Media link: edit the post and upload the file with Upload files instead of pasting a link. See How to add photos and videos to a post.
   • Wrong media: export the video again (vertical and up to 3 minutes for YouTube Shorts), or pick a platform that accepts it. See What you can publish on each platform.
   • Approval: ask an approver to approve the post.
4. Click the paper-plane icon (Post Now) to publish it again. See How to publish a post now or retry a failed post.

A failed post was never published, so you can also delete it and create a new one.

Still stuck?#

Email [email protected] or use the Contact page. Include the client's name, the platform and the error text shown on the post.

See also#

• How to publish a post now or retry a failed post
• Account shows "Expired, reconnect"
• TikTok posts are published as private
• Post statuses explained
• Pinterest says the app needs Standard access