Guides
Troubleshooting and platform limits
Symptom, cause and fix entries, plus what the social networks' APIs do not allow.
Troubleshooting
- Troubleshooting
Can't invite a teammate (team seat limit)
An invitation fails with "Your Free plan includes 3 team seats", or an invited person sees "Seats full". How seats are counted and how to free one.
- Troubleshooting
Can't sign in, or forgot your password
What to do when Kredia doesn't accept your password, you signed up with Google, or you can't find a way to create an account.
- Troubleshooting
A client's connect invite link doesn't work
Why a connection link you emailed to a client fails or can't be sent, and how to connect the account another way.
- Troubleshooting
Account shows "Expired, reconnect"
A client's social account stopped working in Kredia. Why connections expire, and how to reconnect and recover the posts that failed meanwhile.
- Troubleshooting
TikTok posts are published as private
TikTok videos published through Kredia show up as "Only me". Why this happens for now, and how to make each video public.