Can't sign in, or forgot your password

Symptom#

• You forgot your password, and there's no "Forgot password" link.
• Kredia says Invalid email or password. Please try again.
• You signed in with Google before, and now Kredia doesn't accept a password.
• You can't find a way to sign up.

Why it happens#

• Kredia doesn't have a self-service password reset yet. A reset flow is planned.
• Accounts created with Google have no Kredia password. They can only sign in with Google.
• Sign-up is invite-only. You can create an account only from a team invitation, with the invited email address.

How to fix#

1. If you created your account with Google, click Continue with Google on the sign-in page and pick the same Google account.
2. If you use a password, check that you're typing the email address you registered with, and that Caps Lock is off.
3. If you still can't get in, email [email protected] from the address of your Kredia account and ask for help with your password. Include your agency's name.
4. If you don't have an account yet, ask your agency's Owner or an Admin to invite you, then open the invitation link. See How to join an agency from an invitation.

If you were signed out with a message about your session or inactivity, just sign in again. See How to sign in with email or Google.

Still stuck?#

Email [email protected] or use the Contact page. Never send your password by email.

See also#

• How to sign in with email or Google
• Why can't I sign up for Kredia?