How clients sign in to the portal

This page is for you if a social media agency manages your accounts with Kredia. You sign in to the client portal with your email address and a one-time code. There's no password to remember.

Before you start#

• Your agency added you as a client with the email address you use. They can send you a welcome email with a link to the portal.
• You can open that inbox now. The code arrives by email and expires after 10 minutes.

Sign in#

1. Open the link in your agency's welcome email, or go to the client portal sign-in page.
2. Type your email address under Email address.
3. Click Send me a code.
4. Open the email from Kredia and copy the 6-digit code.
5. Type it under Verification code (6 digits).
6. Click Sign in.

To use another address, click Change email address and start again. To leave the portal later, click Sign out.

What can go wrong#

• "This email isn't registered. Ask your agency to add you as a customer." Your agency saved a different email address for you, for example a work address instead of a personal one. Ask them to update it, then try again.
• No email arrived. Check your spam folder. If the page says the code was created but the email couldn't be sent, contact your agency.
• "Invalid code". Codes expire after 10 minutes. Request a new one and use the newest email.
• "Too many requests, try again in a moment." Wait a few minutes before you ask for another code.

See also#

• The client portal
• How to connect your accounts as a client