---
title: "A post failed to publish"
summary: "Find out why a post shows Failed, fix the cause, and publish it again."
url: https://kredia.io/help/en/troubleshooting-and-platform-limits/fix-a-failed-post
lastVerified: 2026-10-24
---

# A post failed to publish

## Symptom

A post shows **Failed** in **Scheduling**, or the dashboard's **Quick Actions** show a red **Failed Posts** card ("Review and reschedule"). Nothing was published on the platform.

## Why it happens

The platform refused the post. Kredia already tried again automatically a few times before marking it Failed, so the cause usually needs a fix on your side. The most common causes, in order:

1. **The connection expired.** The client's access was revoked or ran out (for example after a password change). The error mentions a token, access or reconnecting.
2. **The media link isn't public.** A pasted link isn't a direct, public file link. The error says the media URL "is not publicly accessible" or "must serve an image or video".
3. **The platform doesn't accept that media.** For example, a YouTube video that isn't vertical or is longer than 3 minutes, an image sent to TikTok, a video sent to Pinterest, or a Reel without a video.
4. **The platform hasn't approved Kredia's app yet.** Pinterest may answer that the app "needs Standard access".
5. **The post needed approval.** **Post now** was refused because the approvals were missing.

## How to fix

1. Open **Scheduling** (the dashboard's **Failed Posts** card takes you there), click **Filters** and set **Status** to **Failed**.
2. Find the post in the **Day** view and read the error shown in red on it. You can also open the post's details (eye icon) and check **History**.
3. Fix the cause:
   - Expired connection: reconnect the account. See [Account shows "Expired, reconnect"](https://kredia.io/help/en/troubleshooting-and-platform-limits/reconnect-an-expired-account).
   - Media link: edit the post and upload the file with **Upload files** instead of pasting a link. See [How to add photos and videos to a post](https://kredia.io/help/en/creating-content/upload-media).
   - Wrong media: export the video again (vertical and up to 3 minutes for YouTube Shorts), or pick a platform that accepts it. See [What you can publish on each platform](https://kredia.io/help/en/creating-content/what-you-can-publish-per-platform).
   - Approval: ask an approver to approve the post.
4. Click the paper-plane icon (**Post Now**) to publish it again. See [How to publish a post now or retry a failed post](https://kredia.io/help/en/scheduling-and-calendar/publish-now-or-retry).

A failed post was never published, so you can also delete it and create a new one.

## Still stuck?

Email office@kredia.io or use the [Contact page](https://kredia.io/contact). Include the client's name, the platform and the error text shown on the post.

## See also

- [How to publish a post now or retry a failed post](https://kredia.io/help/en/scheduling-and-calendar/publish-now-or-retry)
- [Account shows "Expired, reconnect"](https://kredia.io/help/en/troubleshooting-and-platform-limits/reconnect-an-expired-account)
- [TikTok posts are published as private](https://kredia.io/help/en/troubleshooting-and-platform-limits/tiktok-posts-are-private)
- [Post statuses explained](https://kredia.io/help/en/scheduling-and-calendar/post-statuses)
- [Pinterest says the app needs Standard access](https://kredia.io/help/en/troubleshooting-and-platform-limits/pinterest-standard-access-error)